Terms and conditions

Dance Festival Costumes is a Bristol based business making dance costumes for children competing in dance festivals, eisteddfods and other dance competitions. We aim to provide a friendly and efficient service, supplying high quality, appealing costumes that your child will love to wear. We want you to come back to us again and will aim to sort out any problems quickly and fairly, so far we have 100% positive feedback on our costumes and we want it to stay that way.

Our contact details are here.

Ordering and payment: Once you have found the costume you would like to buy, you will need to go click on the link to our store checkout where you will find your chosen item, you will be able to select the size you want and pay for your item and postage and packing costs. We use PayPal for online payments. Once we receive your order we will contact you to confirm your order as soon as possible. If you have made an error in placing your order please contact us as soon as you can and we will cancel your order and assist you with placing your order.

Contract, acceptance and cancellation by Dance Festival Costumes: All costumes are made to order. In the rare event of us not being able to fulfil your order we will contact you as soon as we become aware of the problem in order to cancel your order and refund your payment. This has not happened since we started trading in April 2014. For example, sometimes our fabric suppliers stop producing a certain fabric and if we do not have that fabric in stock and cannot find a suitable replacement, we may have to contact you to discuss an alternative fabric or to cancel your order. If for whatever reason (not confined to the above example) we are unable to fulfil your order, Dance Festival Costumes reserves the right to cancel your order and refund your payment in full.

Shipping : Costumes are made to order and we promise to despatch orders within anything between 5 -20 working days of the date of payment, although we often ship much earlier than this.  Please check individual costume details for the despatch time for that costume. We can despatch costumes by arrangement within a shorter period but this must be agreed before the order is placed and will depend on fabric availability and our capacity to fulfil the order quickly (if guaranteed next day delivery is required there may be added shipping costs). We have delivered next day where the costume was needed urgently so anything is possible! All costumes are despatched by Royal Mail 1st class signed for service. Please note that this does not guarantee next day delivery.

Returns Policy: We want you to be happy with your costume and you have the right to cancel your order within 14 days of receipt and return the item to us (by signed for delivery-please retain postal receipt/tracking information) in the condition in which it was sent to you, unworn, with all tickets/tags intact and you will receive a full refund of the price you paid to Dance Festival Costumes. Please note you are liable for the cost of returning the item to us.

International shipping: Prices quoted include all UK taxes and are for UK shipping only. We can in some cases ship internationally but you will need to contact us to arrange this and you will be provided with a quote for your costume and shipping and if you want to go ahead we will invoice you via PayPal. Please note that due to the nature of our business being VAT exempt we do not charge VAT , however in some countries , customs levy taxes on imports and as the customer you will be liable for these.  If for any reason our website or PayPal allows you to place an order for international delivery we reserve the right to cancel that order.

Custom made and design your own: Where a costume is “custom made” (for example where a bespoke pattern is needed due to size or style considerations) or where you have designed your own costume, these terms and conditions do not apply and we will liaise with you about your requirements and our terms and conditions for such orders prior to invoicing you for your costume.

Any questions, please contact me.

 

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